Cancellation Policy

Last updated: 3 November 2026 · Version 1.11

This policy applies to subscribers of the Tim8 platform ("Tim8", "the Company", "we"). The service is intended for business use only.

Summary

The subscription may be cancelled at any time, directly from within the system, in a single click.
There are no cancellation fees and no exit penalty.
Cancellation takes effect at the end of the period that has been paid for, and the service continues to operate until then. There is no refund for a period that has been paid for, except for the exceptions in section 5.
On the annual plan, payment is made in advance for a year. Cancellation stops the renewal: the subscription continues until the end of the year that has been paid for, and then does not renew. There is no proportional refund.
The trial period is 14 days, without a credit card and without a charge. Cancelling during the trial period does not result in any charge at all.
When the subscription actually ends, the refer a friend balance is erased, and unused credits lapse.
Address for enquiries: support@mytim8.com

1. Scope and legal framework

Tim8 is a software as a service (SaaS) platform intended for business use only, by licensed real estate agents and agencies, in the course of their business. On registration, the customer declares that they contract with the Company as a business and not as a consumer.

The cancellation terms below are the terms of engagement for all customers.

2. The trial period

Joining includes a trial period of 14 days.
Opening the trial period does not require a credit card, and no charge is made during it.
A notice is sent one day before the period ends, on Sunday to Thursday. If the end of the period falls on a Saturday, a holiday or the day after them, the period continues until the next business day, free of charge.
To keep using the Service at the end of the period, a plan must be chosen and a card entered. A customer who entered a card during the period is charged for the first time at the end of the period, and that day becomes the fixed billing day of the subscription.
If no card has been entered by the end of the period, access to the Service stops immediately, and the data is kept. Entering a card restores access, and the first charge is made at that moment. If no card is entered then either, reminders are sent, and the account is then frozen, as set out in section 6.
Cancellation is possible at any moment during the period, in a single click on the billing screen. In such a case no charge will be made.

3. The right of cancellation

The customer may cancel the subscription at any time, without giving a reason, without cancellation fees and without penalty.

Cancellation takes effect at the end of the current billing cycle that has been paid for. Until that date the service continues to operate in full, and after it no further charges will be made. Payment for a billing cycle that has already begun is not refunded, since the service remains available to the customer until the end of that cycle.

When the cancellation takes effect, the account is closed for use and kept frozen. On the closing date all of the customer's signed documents are sent to them by email automatically. The account is kept frozen in full, and the subscription can be reopened at any time by entering valid payment details. Billing documents and invoices are retained as set out in section 8.

Cancellation during the trial period takes effect immediately. Access to the system closes upon cancellation and not at the end of the trial period, and from that moment the same freezing rules apply.

Monthly plan and annual plan

The service is offered on two billing plans, and the cancellation terms are identical on both: cancellation at any time, in a single click, with no cancellation fees.

Monthly plan. The subscription renews and is charged once a month. Cancellation takes effect at the end of the month that has been paid for, and there is no refund for the month that has been paid for.
Annual plan. Payment is made in advance for a full subscription year. Cancellation stops the renewal: the subscription continues to operate in full until the end of the year that has been paid for, and then does not renew. There is no proportional refund for the remainder of the year.

There is no refund for a period that has been paid for, nor for an upgrade or a credit pack. The only exceptions are set out in section 5.

A change of plan is not a cancellation. An upgrade from Solo monthly to Pro monthly, and any move to annual billing, take effect immediately, and a new period starts on the day of the move. On a move to annual billing, a credit for the part of the current period that has been paid for and not yet used is deducted from the price. Other changes, such as a move from Pro to Solo on the same billing type or from annual to monthly, take effect at the end of the period that has been paid for, with no refund and no proportional calculation, and they can be cancelled until then. There is no refund for the payment for a plan move. Details are in the terms of use, sections 6.7 and 6.8.

3A. The refer a friend balance and credits on cancellation

The refer a friend balance is erased when the subscription actually ends: when the cancellation takes effect at the end of the period that has been paid for, on a cancellation that takes effect immediately, including cancellation during the trial period, or on deletion of the account. An erased balance does not return, even if the subscription is opened again, and is not refunded in cash.
Until the cancellation takes effect the balance is kept. It is also kept when the account is frozen due to non-payment.
Unused credits, including credits from a pack, lapse when the subscription ends, and do not entitle the customer to a refund.

4. How to cancel

Cancellation is carried out directly from within the system, on the billing page under the account, in a single click. There is no need for a telephone call, a written request or confirmation from the Company.

Alternatively, a cancellation notice may be sent to support@mytim8.com from the email address registered to the account, together with the full name and the real estate licence number. The Company may require reasonable identity verification before carrying out the cancellation, in order to prevent unauthorised cancellation of an active account.

Deleting the account

Deleting the account at the customer's initiative, from within the system, ends the subscription immediately, with no further charges. There is no refund for the period already paid. On confirmation the refer a friend balance is also erased. Access closes upon confirmation, and the account is deleted 7 days later, unless the request was canceled with the link sent by email. Canceling the request does not renew the subscription and does not restore the balance, and the subscription can be renewed from the subscription page. Full details on the Data Deletion page.

5. Refunds

Future charges are stopped immediately upon receipt of the cancellation.
There is no refund for a period that has been paid for, for an upgrade or for a credit pack. The only exceptions are the three cases below.
A charge in error. If payment was in fact collected for a period following the date on which the cancellation took effect, or a double or incorrect payment was collected, the amount will be refunded within 14 days.
What the law requires. The service is intended for businesses. To the extent that, nevertheless, the provisions of the Consumer Protection Law, 5741-1981, on cancelling a distance sale (section 14C of the Law and the Consumer Protection (Cancellation of Transaction) Regulations, 5771-2010) apply to the engagement, the customer may cancel the transaction within 14 days of the day it was made or of the day the document setting out the transaction details was received, whichever is later. In that case the payment will be refunded within 14 days of receipt of the cancellation notice, less a cancellation fee of 5% of the payment or ILS 100, whichever is lower, and less further deductions only to the extent the law permits. Additional rights granted by law, for example to a person with a disability, a senior citizen or a new immigrant, will be honoured.
Termination by the Company other than following a breach. In that case a proportional part of the payment will be refunded, for the period after the date of termination, as set out in section 7.
Where the money goes back to. In every refund, the part paid by card is refunded to the same card, and the part paid from the refer a friend balance is returned to the balance. The balance is not refunded in cash.
Prices are displayed and charged with the addition of VAT as required by law.

6. Non-payment and freezing

Where a renewing charge is not paid:

The customer receives a notice on the morning of the billing day and on the two working days that follow. Fridays and Saturdays are not counted.
The final notice includes a warning that access will be blocked at the end of that day.
At the time of freezing, all of the customer's signed documents are sent to them automatically by email. There is no need to sign in to the system in order to receive them.
The account is kept frozen in full, and may be reactivated at any moment by entering valid payment details.

The customer is responsible for keeping an independent backup of their data.

7. Cancellation and termination by the Company

The Company may suspend or terminate the engagement immediately, without a refund, in the event of a breach of the terms of use or the privacy policy, a breach of law, misuse of system resources, suspected fraud, or non-payment following notice as set out above.
Termination initiated by the Company other than following a breach will be carried out on 30 days' prior notice, subject to a proportional refund of payment made for the period following the date of termination.
The service is provided as is. The Company's liability in respect of the subscription transaction, on any cause whatsoever, is limited to the total payments actually made to it by the customer in the 12 months preceding the event giving rise to the cause. The sole remedy in the event of unavailability of the service is a proportional credit for the days of unavailability in that billing cycle.

8. Invoices and billing documents

For every card charge a tax invoice is issued through the payment processor, and sent to the customer.
No invoice and no other document is issued for the part paid from the refer a friend balance. When part of the payment was offset from the balance and the rest was charged to the card, the invoice is issued for the amount charged to the card, and it may also show the full price and the amount offset. When the whole payment is covered from the balance, no card charge is made and no document is issued.
The documents are also available on the billing page under the account, for viewing and download at any time. Billing documents and invoices are retained by the Company even after cancellation of the subscription or deletion of the account, in accordance with the retention obligations that apply to accounting documents under law.

9. General

This policy and the engagement with the Company are governed by Israeli law alone. Exclusive jurisdiction is vested in the competent courts of the Tel Aviv district.
The Company may update this policy from time to time. Continued use after an update constitutes agreement to the updated policy. The "last updated" date at the top of the page indicates the date of the update.
In the event of a conflict between a provision of this policy and a mandatory provision of law, the provision of law prevails, and the remaining provisions remain in force.
For information on the handling of personal information after cancellation, see the Privacy Policy.

10. Contact

The service is operated by Tim8, Shlomi Baruch · Licensed business (Osek Murshe) no. 300613999. Handling of cancellation requests and enquiries concerning personal information: support@mytim8.com

Language. This is a translation for convenience. The Hebrew version of this policy is the binding one, and in any discrepancy between the versions the Hebrew text prevails.